Privacy Policy

1. WHAT INFORMATION DO WE COLLECT?

We collect personal information that you provide to us.

We collect personal information that you voluntarily provide when you express interest in our Services, submit an inquiry, complete a form or quiz, request pricing or scheduling, book an appointment, or otherwise contact us.

Personal Information Provided by You may include:

Name

Phone number

Email address

Appointment/training inquiry details (for example: preferred dates, goals, and other information you choose to share)

Sensitive Information: We do not intentionally collect or process sensitive personal information.

All personal information you provide must be true, complete, and accurate, and you should notify us of any changes.

SMS Opt-In and Consent Data. If you choose to opt in to text messages, we may collect and store information related to your consent, including: the phone number provided, the date/time of opt-in, the source of opt-in (for example, a website form, quiz, booking request, or keyword sign-up), and your communication preferences. We also maintain records of opt-out requests (for example, STOP) to honor your preferences.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

We may process your personal information for the following purposes:

To deliver and facilitate delivery of services (including responding to your inquiry, booking requests, and customer support)

To communicate with you about your request, appointments, training information, updates, and operational messages

To send marketing and promotional communications (where permitted by law and consistent with your preferences/opt-in)

To maintain safety and prevent fraud and misuse of our Services

To comply with legal obligations

To send SMS/text messages you opted in to receive. If you opt in, we may send you informational and/or marketing text messages related to appointments, services, training information, and updates. Message frequency varies. Msg & data rates may apply. You can opt out at any time by replying STOP and get help by replying HELP.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may share information in specific situations and/or with service providers who help us operate. We may share your information:

With service providers who perform services for us (for example: CRM systems, scheduling tools, messaging/SMS platforms, email tools, analytics, and payment or invoicing providers)

In connection with a business transfer (for example: merger, sale of assets, financing, or acquisition)

To comply with law or respond to lawful requests, court orders, or legal processes

To protect rights and safety (for example: investigating suspected fraud or misuse)

With service providers who perform services for us (for example: CRM systems, scheduling tools, messaging/SMS platforms, email tools, analytics, and payment or invoicing providers)

In connection with a business transfer (for example: merger, sale of assets, financing, or acquisition)

To comply with law or respond to lawful requests, court orders, or legal processes

To protect rights and safety (for example: investigating suspected fraud or misuse)

Mobile information sharing rule: No mobile information will be shared or sold to third parties or affiliates for marketing or promotional purposes. Sharing with subcontractors/service providers for operational support (such as customer service, CRM, and messaging delivery) is permitted. Text messaging originator opt-in data and consent will not be shared with third parties for marketing purposes.

SMS consent is used only to deliver messages you opted in to receive and to document compliance. We do not sell or share SMS opt-in consent or phone numbers with third parties for their marketing purposes.

4. HOW LONG DO WE KEEP YOUR INFORMATION?

We keep your information only as long as necessary for the purposes outlined in this Privacy Notice, unless a longer retention period is required by law.

When we have no ongoing legitimate business need to process your personal information, we will delete or anonymize it. If deletion is not possible (for example, in backups), we will securely store and isolate it until deletion is possible.

5. HOW DO WE KEEP YOUR INFORMATION SAFE?

We use reasonable security measures to protect your personal information. We implement reasonable technical and organizational safeguards designed to protect your personal information.

However, no electronic transmission or storage system can be guaranteed to be 100% secure, so we cannot promise or guarantee absolute security.

6. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect data from or market to children under 18. If we learn we have collected personal information from someone under 18, we will take reasonable steps to delete it. If you believe we may have collected information from a minor, contact us at info@myfamilytherapysupport.com.

7. WHAT ARE YOUR PRIVACY RIGHTS?

Depending on your location, you may have rights regarding your personal information. Depending on applicable laws, you may have the right to:

Request access to your personal data

Request correction of inaccurate data

Request deletion of your personal data

Withdraw consent where processing is based on consent

Opt out of certain communications (including marketing)

Opting out of marketing communications:

SMS: Reply STOP (or UNSUBSCRIBE) to opt out of marketing texts. Reply HELP for help.

Email: Use the unsubscribe link in the email or contact us.

Even if you opt out of marketing, we may still send you non-marketing messages (for example: appointment confirmations, service updates, or responses to your request).

8. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies, tracking pixels, analytics tools, and similar technologies to improve website functionality, analyze website traffic, and enhance user experience.

These technologies may collect information such as:

IP address
Browser type
Device information
Pages visited
Time spent on pages
Referral sources

We may use third-party services such as Google Analytics or similar tools to help us understand how visitors use our website.

You can choose to disable cookies through your browser settings; however, some features of the website may not function properly.

9. BUSINESS ADDRESS

Business Address

3731 Magdeline St,

Dallas, TX - 75212-1243

info@myfamilytherapysupport.com

469-490-0052