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Terms & Conditions

1. MY FAMILY THERAPY & SUPPORT PLLC

My Family Therapy & Support PLLC is dedicated to providing compassionate mental health and behavioral health services for children, adolescents, adults, and families. By accessing our services, website, or opting into our SMS messaging program, you agree to the following Terms & Conditions.
 

2. ABOUT OUR SERVICES

At My Family Therapy & Support PLLC, we offer individualized support designed to help clients navigate life's challenges and achieve personal growth. Our services may include:

  • Individual Therapy

  • Family Therapy

  • Behavioral Health Support

  • Skills Development Services

  • Appointment Scheduling and Coordination

  • Client Support and Follow-Up Communications

Our goal is to create a safe, supportive environment where individuals and families can heal, grow, and build resilience.
 

3. SMS COMMUNICATION PROGRAM

By providing your mobile phone number and opting into our messaging program, you consent to receive text messages from My Family Therapy & Support PLLC.

These messages may include:

  • Appointment reminders

  • Appointment confirmations

  • Scheduling and rescheduling notifications

  • Service-related updates

  • Client care follow-ups

  • General practice communications
     

4. MESSAGE FREQUENCY

Message frequency varies depending on your appointments, services, and interactions with our practice.
 

5. OPT-OUT

You may cancel the SMS service at any time by texting STOP to +1 (469) 490-5200.

Once we receive your STOP request, we will send a confirmation message indicating that you have been unsubscribed from future SMS communications. After this confirmation, you will no longer receive text messages from us unless you opt in again.
 

6. HELP & SUPPORT

If you need assistance with our messaging program, reply HELP to any text message.

You may also contact us directly:

Email: info@myfamilytherapysupport.com

Phone: +1 (469) 490-5200
 

7. MESSAGE & DATA RATES

Standard message and data rates may apply for messages sent to and received from My Family Therapy & Support PLLC. Please consult your mobile service provider regarding any applicable charges.
 

8. CARRIER LIABILITY

Wireless carriers are not responsible for delayed or undelivered messages.
 

9. PRIVACY POLICY

We respect your privacy and are committed to protecting your personal information. Please review our Privacy Policy for details on how we collect, use, store, and protect your information.

Privacy Policy: https://www.myfamilytherapysupport.com/privacy-policy
 

10. USER RESPONSIBILITIES

By using our services, you agree to:

  • Provide accurate and current contact information.

  • Use our services in a lawful and respectful manner.

  • Notify us of any changes to your contact details.

  • Maintain the confidentiality of any personal account information you provide.
     

11. LIMITATION OF LIABILITY

My Family Therapy & Support PLLC shall not be liable for any damages resulting from interruptions, delays, or failures in communication services, including SMS delivery issues caused by wireless carriers or third-party service providers.

 

12 .AGE REQUIREMENT

By using our website, services, and SMS messaging program, you confirm that you are at least eighteen (18) years of age or have the permission of a parent or legal guardian.
 

Our services and SMS communications are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age.
 

If we become aware that information has been collected from a person under the age of 18 without appropriate consent, we will take reasonable steps to delete such information.
 

13. CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be posted on this page, and continued use of our services constitutes acceptance of those changes.

By using our services or enrolling in our SMS communications, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
 

14. CONTACT INFORMATION

My Family Therapy & Support PLLC

3731 Magdeline St
Dallas, TX 75212-1243

Email: info@myfamilytherapysupport.com

Phone: +1 (469) 490-5200

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